Privacy Policy

Last updated: 21/7/2026

At Spindle Bush Camp, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, make an enquiry, or book a stay with us.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are
Spindle Bush Camp provides countryside accommodation and guest stays.
For the purpose of data protection laws, Spindle Bush Camp is the data controller responsible for your personal information.
Contact details:
Business name: Spindle Bush Camp

Information we collect
When you visit our website, make an enquiry, or book a stay, we may collect the following information:

• Name

• Email address

• Telephone number

• Address details (where required)

• Booking details, including dates of stay and number of guests

• Payment and transaction information (where applicable)

• Information provided through enquiry or booking forms

• Any additional information you choose to provide
   

We may also collect limited technical information when you visit our website, including IP address, browser type and website usage data through cookies or analytics tools.
How we use your information

We use your personal information to:

• Respond to enquiries

• Manage and process bookings

• Communicate with you before, during and after your stay

• Provide information about your booking and the accommodation

• Process payments where applicable

• Maintain business records

• Improve our website and guest experience

• Meet legal and accounting requirements
   

We process your information under the following lawful bases:

• Contract – where your information is needed to manage your booking and provide your stay

• Consent – where you choose to provide information through an enquiry or optional communication

• Legitimate interests – where processing is necessary to operate and improve our business

• Legal obligation – where we are required to keep certain records by law
   

Booking information
When you make a booking, we collect the information required to manage your reservation and provide your stay.
Your information may be processed through secure booking systems, website providers or payment providers used by Spindle Bush Camp. These providers process information securely and only for the purposes required to provide their services.

Payments
Where payments are processed online, payment information may be handled by trusted third-party payment providers.
Spindle Bush Camp does not store full payment card details.

How we store your information
We take reasonable steps to ensure your personal information is kept secure and protected from loss, misuse, unauthorised access or disclosure.
Your information may be stored through secure third-party services used to operate our business, including website hosting, booking systems, payment providers and email services.

How long we keep your information
We keep personal information only for as long as necessary for the purposes it was collected.
Booking and transaction records may be retained for longer where required for legal, accounting or business record-keeping purposes.

Sharing your information
We do not sell, rent or trade your personal information.
We may share information with trusted third parties where necessary to provide our services, including:

• Website hosting providers

• Booking platforms

• Payment providers

• Accounting services

• Service providers involved in maintaining the accommodation

These organisations are required to handle your information securely and in accordance with applicable data protection laws.

Cookies
Our website may use cookies to improve your browsing experience and understand how visitors use our website.
Cookies are small text files stored on your device. You can control or disable cookies through your browser settings.
Where required, we will request your consent before placing non-essential cookies.

Your rights
Under UK data protection laws, you have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information where appropriate

• Object to certain types of processing

• Request restriction of processing

• Withdraw consent where processing is based on consent

• Request a copy of your information in a portable format where applicable
   

To exercise any of these rights, please contact us using the details above.

Complaints
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Website: https://ico.org.uk

Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements. Any updates will be posted on this page.